This article focuses on configuring Windows 7 to support Remote Desktop or Remote Assistance in a potentially mixed platform environment. In a Windows 7 environment, Remote Desktop and Remote Assistance can be used across P2P technologies. Windows 7 also supports Peer-to-Peer (P2P) connection scenarios including Global Clouds using IPv6 and Link-Local Clouds that can utilize computer, user, device, group or service names for host identification. By default, Remote Desktop and Remote Assistance support host identity through standard DNS resolution or IP address visibility. This discussion does not include problem resolution associated with network connectivity, router configuration, edge or internal hardware firewalls, or other network troubleshooting. You will want to consider and research all four areas when enabling or debugging Remote Desktop and Remote Assistance issues. As such, both will be discussed simultaneously in the context of control settings. They both, however, have similarly layered controls that are found in near identical locations. One does not have to enable Remote Desktop to support Remote Assistance, or visa versa. Remote Desktop and Remote Assistance are not the same program or feature.

Let’s try to rectify the issue, guiding a comprehensive overview.

Technical support sites tend to cloud the issue by offering solutions to singular problems as reported, often missing the big picture. Layered security regularly prevents help desk experts from easily accepting or offering assistance requests.

Windows 7 offers greater remote management and assistance options than any prior Microsoft O.S.

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